Privacy and Cookie Policy

Information about this privacy statement

The Consumer Justice Foundation is a foundation established under Dutch law and having its registered office in Amsterdam, with its business address at De Entree 201, 1101 HG Amsterdam (Chamber of Commerce: 82763828) – hereinafter referred to as "we", "us", "our" or "the Foundation". The Foundation attaches great importance to your privacy and handles your personal data with care. This privacy statement contains, among other things, information about what personal data we process, how we do so and what your rights are.

Our processing of personal data is governed by the General Data Protection Regulation ("GDPR") and related legislation (such as, where relevant, the General Data Protection Regulation Implementation Act). For the processing of your personal data, the Foundation acts as the data controller.

We may amend or update this privacy statement. Should there be any substantive changes to this privacy statement, we will bring these to your attention or clearly communicate these changes to you. This version of the privacy statement was published on the 14th of April 2026.

Overview of this privacy statement

This privacy statement answers the following questions:

• Does this privacy statement apply to me?
• What personal data is processed?
• For what purposes is my personal data processed?
• What is the legal basis for the processing of my personal data?
• How long is my personal data retained?
• What measures are taken to protect my personal data?
• What rights can I exercise in relation to my personal data?
• Which parties receive my data?
• Is my personal data transferred to third countries?
• Does the Foundation use cookies?
• How can I contact the Foundation if I have questions about privacy?

1. Does this privacy statement apply to me?

This privacy statement applies to individuals whose personal data we process in connection with our services. In this context, the Foundation processes the personal data of:

• people who visit our website (mijnenergieclaim.nl) (hereinafter "the Website"); and/or
• persons who participate in, contribute to or form part of (the preparation of) legal proceedings initiated by us, including but not limited to proceedings under the WAMCA and, for example, involving a request for information from third parties; and/or
• persons whose data we otherwise process during the preparation, conduct or settlement of legal proceedings and related procedures and actions, such as the mention of the names of parties or opposing parties in our legal documents.

2. What personal data is processed?

We process the following personal data:

• name, address and contact details;
• to the extent permitted by law, a copy of your identity document (with the passport photo and National Insurance number redacted); Chamber of Commerce number, if you are using our services on behalf of a company;
• bank account number (IBAN) and payment details;
• data you provide to us in connection with legal proceedings;
• data regarding your use of our website (such as IP address and click behaviour).

3. For what purposes is my personal data processed?

We process your personal data for the following purposes:

• to perform the contract we have entered into with you
• to organise and carry out your participation in legal proceedings, and/or other related actions, as your (exclusive) representative;
• to comply with legal obligations;
• to ensure our Website functions properly and to improve it;
• to gain insight into how visitors use the Website;
• to inform you about our activities and progress;
• to carry out advertising and marketing activities, insofar as you have given your consent for this.

4. What is the legal basis for the processing of my personal data?

Your personal data is processed, where relevant, on the following legal grounds:

• The performance of a contract with you;
• Your consent;
• To comply with legal obligations;
• The legitimate interests of us or a third party, i.e.:
  • the successful preparation, execution and handling of proceedings and related activities, such as conducting settlement negotiations. Sometimes it is necessary for us to process personal data of individuals with whom we have not entered into a contract and who have not given their consent. This includes the mention of natural persons (such as the opposing party) in our legal documents and when submitting supporting documents.
  • The proper functioning of the Website, enhancing user-friendliness and gaining insight into its use.

If you have given your consent to the processing of certain personal data, you have the right to withdraw your consent at any time. This does not affect the lawfulness of the processing based on the consent prior to its withdrawal.

5. How long will my personal data be retained?

We do not retain your data for longer than is necessary for the purposes mentioned above or for as long as is required by law. Certain personal data is subject to statutory retention periods that require us to retain certain data for longer.

Data that is no longer required is deleted or anonymised. We may retain certain anonymised data so that we can maintain statistical insights, for example regarding the contract or energy supplier in respect of which the most claims have been submitted.

6. What measures are taken to protect my personal data?

We will take appropriate technical and organisational measures to protect your personal data against loss or unlawful processing.

We protect your personal data against unauthorised access and always treat your personal data as confidential.

7. What rights can I exercise in relation to my personal data?

You can exercise various rights regarding your personal data. Under the GDPR, you have the following rights:

Right of access

You have the right to access your personal data. This means that you have the right to access the personal data concerning you that is being processed and to information on how that data is used.

Right to rectification

We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you believe this is not the case, you may ask us to update or amend this information.

Right to erasure

You have the right to ask us to erase your personal data, e.g. if your personal data is no longer necessary for the original purpose or if you withdraw your consent.

Right to restriction of processing

You have the right to ask us to (temporarily) stop processing your personal data, for example if you believe that the personal data we are processing about you is incorrect.

Right to data portability

In certain cases, you have the right to obtain your personal data from us in a structured, commonly used and machine-readable format, and the right to transfer that data to another controller (or have it transferred).

Right to object

You have the right to object to the processing of personal data, particularly if the processing is based on our legitimate interests. We will then cease processing your personal data, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms.

If you wish to exercise any of the above rights, please contact us using the contact details provided in section 11. We kindly ask you to clearly state who you are and what kind of relationship you have with us. If necessary, we may ask you for additional information to help us identify you.

8. Which parties receive my data?

In order to represent your interests and those of the Foundation as effectively as possible, we may use the services of third parties. This may mean that these service providers receive your personal data. Most of these service providers qualify as 'processors' and may only process your data in accordance with our instructions. We enter into data processing agreements with these parties, which include an obligation for them to take appropriate organisational and technical measures to protect your personal data. The Foundation works with DACCS, a processor that provides us with marketing services. DACCS, in turn, works with other parties to carry out its services, such as Google (GA4) to gain insight into how visitors use the Website. Google qualifies in the context of this service as a processor and for specific processing activities as a controller. The following data is shared with Google in this context: IP address, cookie ID, device identifier and client identifier. Google is also used to show you relevant advertisements (Google Ads). The data shared in such context are: IP address, cookie ID, click and browsing behaviour, location, hashed contact details (email address, telephone number, first and last name). For this service Google qualifies as controller. Meta is also used to show you relevant advertisements (Meta Pixel). The following data is shared: IP address, cookie ID, click and browsing behaviour, hashed contact details (email address and telephone number). Meta acts as the controller for this service.

In addition, we may share your personal data with other parties if this is necessary for the purposes described in this privacy statement. For example, where necessary, we may share personal data with solicitors, opposing parties, litigation funders, courts, bailiffs, experts, similar parties and parties bringing similar claims in other countries. We will anonymise or pseudonymise personal data as far as possible. Finally, we may need to share personal data with third parties to comply with a legal obligation.

9. Will my personal data be transferred to third countries?

We, or third parties engaged by us, will only process your personal data within the European Economic Area ("EEA"). If your personal data is nevertheless processed in countries outside the EEA, we will ensure appropriate safeguards are in place for this transfer.

We will then verify whether the European Commission has determined that the third country ensures an adequate level of protection or that the protection of your personal data is guaranteed through the use of standard contractual clauses.

10. Does the Foundation use cookies?

The Foundation uses cookies and similar technologies on the Website. Cookies are small text files that a website provider places on a visitor's device.

Cookies can be used to ensure a​​ website functions properly, but can also, for example, provide information about you or your visit to the website. However, this does not mean that parties can gain access to your device via cookies.

Cookies can be 'persistent cookies' or 'session cookies'. Persistent cookies remain on your computer or mobile device when you go offline, whilst session cookies are deleted as soon as you close your web browser.

We use both session cookies and persistent cookies.

We use cookies to ensure the Website functions properly, to remember your preferences and settings, to improve and optimise the Website, and to display relevant advertisements that match your interests.

The different categories of cookies and their purposes are discussed below.

1. Necessary/essential cookies

Type: Session cookies

Managed by: Us

Purpose: These cookies are essential for providing you with the services available via the Website and enabling you to use certain features. They help authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services you have requested cannot be provided, and we use these cookies solely to provide you with those services.

Consent required: No. These cookies are strictly necessary for the functioning of the Website.

Retention period: These cookies are deleted as soon as you end your browser session.

2. Cookies for remembering cookie preferences

Type: Persistent cookies

Managed by: Us

Purpose: These cookies record whether users have accepted the use of (non-essential) cookies on the Website.

Consent required: No. These cookies are necessary to remember your cookie preferences.

Retention period: 12 months

3. Functional cookies

Type: Persistent cookies

Managed by: Us

Purpose: These cookies enable us to remember choices you make when using the Website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personalised experience and to prevent you from having to re-enter your preferences every time you use the Website.

Consent required: No

Retention period: Up to 12 months

4. Analytical cookies

Type: Persistent cookies

Managed by: Third parties

Purpose: These cookies are used to collect information about traffic to the Website and how users use the Website. This information is used to compile reports and help us improve the Website. The cookies collect information about the number of visitors to the Website, where visitors come from and the pages they have visited. This collected information is usually linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these cookies to test new pages, features or functionality on the Website to see how our users respond to them.

Consent required: Yes, unless privacy-friendly settings are enabled

Retention period: Up to 24 months (depending on the specific cookie)

5. Tracking and performance cookies

Type: Persistent cookies

Managed by: Third parties

Purpose: These cookies are used to track information about traffic to the Website and how users use the Website. This collected information is usually linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these cookies to test new pages, features or functionality on the Website to see how our users respond to them.

Consent required: Yes

Retention period: Up to 24 months (depending on the specific cookie)

6. Targeting and advertising cookies

Type: Persistent cookies

Managed by: Third parties

Purpose: These cookies track your browsing behaviour to enable us to display ads that are likely to be of interest to you. These cookies use information about your browsing history to group you with other users who have similar interests. Based on that information, and with your consent, third parties may place cookies to enable them to display as relevant that match your interests whilst you are on third-party websites.

Consent required: Yes

Retention period: Up to 12 months (depending on the specific cookie)

Which third parties place cookies via the website?

In addition to our own cookies, third parties may place cookies via our Website.

These third parties process personal data as either processors or as controllers and have their own privacy policies. We enter into data processing agreements with parties acting as processors, which include an obligation for these parties to take appropriate organisational and technical measures to protect your personal data. The table below explains which third parties are used for which cookies or similar technologies.

What choices do I have regarding cookies?

On your first visit to the Website, a cookie banner will ask you to consent to the placement of certain cookies. You can choose to:

· Accept all cookies;

· Refuse all cookies;

How can I withdraw my consent?

If you have previously given consent for the placement of cookies, you may withdraw this consent at any time. You can do this in the following ways:

1. Via the cookie banner on the website;

Click the button below to change your cookies:

Change cookies

2. By deleting cookies via your browser settings;

3. By contacting us using the contact details provided in section 11.

Withdrawing your consent does not affect the lawfulness of the processing carried out on the basis of your consent prior to withdrawal.

Can I delete or block cookies?

If you would prefer not to have cookies used on the Website, you must first disable the use of cookies in your browser and then delete the cookies stored in your browser that are linked to this Website. You can use this option at any time to prevent the use of cookies.

If you do not accept our cookies, you may experience some inconvenience when using the Website and some features may not work properly.

If you wish to delete cookies or instruct your web browser to delete or refuse cookies, please consult your web browser's help pages:

For the Chrome web browser, visit this Google page.

For the Internet Explorer web browser, visit this Microsoft page.

For the Firefox web browser, visit this Mozilla page.

For the Safari web browser, visit this Apple page.

Further information
You can find more information about cookies at: All About Cookies by TermsFeed.

11. How can I contact the Foundation if I have questions about privacy?

• If you have any further questions about this privacy statement, wish to exercise any of the above rights, or wish to lodge a complaint with us regarding the processing of your personal data, please contact us at info@consumerjustice.nl . We will, of course, be happy to assist you.
• You have the right to lodge a​​ complaint with the supervisory authority regarding the processing of your personal data. In the Netherlands, you can contact the Dutch Data Protection Authority via https://autoriteitpersoonsgegevens.nl/een-tip-of-klacht-indienen-bij-de-ap