Privacy Policy
Information about this privacy policy
Stichting Consumer Justice is a foundation incorporated under the laws of the Netherlands and having its registered office in Amsterdam with its business address at De Entree 201, 1101 HG in Amsterdam (Chamber of Commerce: 82763828) – hereinafter referred to as “we”, “us”, “our” or “the Foundation”. The Foundation places great importance on your privacy and handles your personal data with care. In this privacy policy you will find, among other things, information about which personal data we process, how we do this and what your rights are.
Our processing of personal data is subject to the General Data Protection Regulation (“GDPR”) and related legislation (such as, where relevant, the Dutch GDPR Implementation Act). For the processing of your personal data, the Foundation qualifies as the controller.
We may amend or update this privacy policy. Should there be any material changes to this privacy policy, we will draw your attention to these or otherwise clearly communicate these changes to you. This version of the privacy policy was published on [XXX date] 2026.
Overview of this privacy policy
This privacy policy answers the following questions:
- Does this privacy policy apply to me?
- Which personal data are processed?
- For what purposes are my personal data processed?
- On what legal basis are my personal data processed?
- How long are my personal data retained?
- What measures are taken to protect my personal data?
- Which rights can I exercise with regard to my personal data?
- Which parties receive my data?
- Are my personal data transferred to third countries?
- Does the Foundation use cookies?
- How can I contact the Foundation if I have questions about privacy?
1. Does this privacy policy apply to me?
This privacy policy applies to individuals whose personal data we process for the purpose of our services. In this context, the Foundation processes the personal data of:
- persons who visit our website (mijnenergieclaim.nl) (hereinafter the “Website”); and/or
- persons who participate in, contribute to or are part of (the preparation of) legal proceedings initiated by us, including but not limited to proceedings under the WAMCA and, for example, requests for information addressed to third parties; and/or
- persons whose data we otherwise process during the preparation, conduct or settlement of legal proceedings and related proceedings and actions, such as the inclusion of the names of parties or opposing parties in our legal documents.
2. Which personal data are processed?
We process the following personal data:
- name, address and contact details;
- insofar as permitted by law, a copy of your identity document (with your photograph and Citizen Service Number (BSN) obscured); Chamber of Commerce number, if you use our services on behalf of a company;
- bank account number (IBAN) and payment details;
- data that you provide to us in connection with legal proceedings;
- data about your use of our Website (such as IP address and click behaviour).
3. For what purposes are my personal data processed?
We process your personal data for the following purposes:
- for the performance of the agreement we have concluded with you;
- to be able to organise and conduct your participation in legal proceedings, and other actions related thereto, as your (exclusive) representative;
- to comply with legal obligations;
- to ensure the proper functioning and improvement of our Website;
- to inform you about our activities and progress;
- to carry out marketing activities, insofar as you have given your consent for this.
4. On what legal basis are my personal data processed?
Your personal data are, where relevant, processed on the basis of the following legal grounds:
- the performance of a contract with you;
- your consent;
- compliance with a legal obligation;
- the legitimate interests pursued by us or by a third party, i.e.:
- the successful preparation, conduct and settlement of proceedings and related actions, such as conducting settlement negotiations. Sometimes it is necessary for us to process personal data of individuals with whom we have not concluded a contract and who have not given consent. This includes, for example, mentioning natural persons (such as the opposing party) in our legal documents and submitting evidence.
- the proper functioning of the Website, increasing user-friendliness and obtaining insight into its use.
If you have given your consent for the processing of certain personal data, you have the right to withdraw your consent at any time. This does not affect the lawfulness of the processing based on consent before its withdrawal.
5. How long are my personal data retained?
We do not retain your data for longer than is necessary for the purposes mentioned above or for as long as is required by law. For certain categories of personal data, statutory retention periods apply that require us to retain certain data for a longer period.
Data that are no longer needed are deleted or anonymised. We may retain certain anonymised data in order to maintain statistical insight, for example with regard to the contract / energy supplier in respect of which most claims have been submitted.
6. What measures are taken to protect my personal data?
We will take appropriate technical and organisational measures to protect your personal data against loss or unlawful processing.
We protect your personal data against unauthorised access and always treat your personal data as confidential.
7. Which rights can i exercise with regard to my personal data?
You can exercise various rights with regard to your personal data. Under the GDPR you have the following rights:
Right of access
You have the right to obtain access to your personal data. This means that you have the right to know which personal data concerning you are being processed and how these data are used.
Right to rectification
We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you believe that this is not the case, you can ask us to update or correct this information.
Right to erasure
You have the right to ask us to erase your personal data, for example if your personal data are no longer necessary for the original purpose or if you withdraw your consent.
Right to restriction of processing
You have the right to ask us to (temporarily) stop processing your personal data, for example if you believe that the personal data we process about you are incorrect.
Right to data portability
In certain cases, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format and the right to (have) those data transmitted to another controller.
Right to object
You have the right to object to the processing of personal data, in particular if the processing is based on our legitimate interests. We will then stop processing the personal data, unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms.
If you wish to exercise one of the above rights, please contact us using the contact details listed under section 11. We kindly ask you to clearly state who you are and what type of relationship you have with us. If necessary, we may ask you for additional information that enables us to identify you.
8. Which parties receive my data?
In order to represent your interests and those of the Foundation as effectively as possible, we may use the services of third parties. This may mean that these service providers receive your personal data. Most of these service providers qualify as “processors” and may only process your data in accordance with our instructions. We conclude data processing agreements with these parties, which oblige them to take appropriate organisational and technical measures to protect your personal data.
In addition, we may share your personal data with other parties where this is necessary for the purposes described in this privacy policy. For example, where necessary, we may share personal data with lawyers, counterparties, litigation funders, courts, bailiffs, experts, similar parties and parties bringing similar claims in other countries. We will anonymise or pseudonymise personal data as much as possible. Finally, it is possible that we have to share personal data with third parties in order to comply with a legal obligation.
9. Are my personal data transferred to third countries?
We, or third parties engaged by us, will only process your personal data within the European Economic Area (“EEA”). If your personal data are nevertheless processed in countries outside the EEA, we will ensure appropriate safeguards for such transfers.
In that case, we check whether the European Commission has decided that the third country ensures an adequate level of protection or whether the protection of your personal data is guaranteed by the use of standard contractual clauses.
10. Does the foundation use cookies?
The Foundation uses cookies and similar technologies on the Website. Cookies are small text files that the provider of a website places on the equipment of a visitor.
Cookies can be used to ensure that a website functions properly, but can also provide information about you or your website visit. However, this does not mean that parties can gain access to your equipment by means of cookies.
The Website uses two types of cookies:
- Functional cookies: these cookies ensure that the Website functions properly and increase its user-friendliness for you.
- Analytical cookies: these cookies generate insight into the use of the Website, so that we can optimise the Website.
- For some cookies your prior consent is required. We will always first ask for your consent for the use of these cookies.
| Cookie | Purpose | Duration | More info |
|---|---|---|---|
| Google Analytics 4 | Collects anonymised data about website traffic and user behaviour (pages visited, session duration, conversions) to help us understand how visitors use our website. | _ga: 2 years _gid: 24 hours _ga_*: 2 years |
Google Analytics You can prevent Google Analytics from collecting data about your visit by installing the Google Analytics Opt-out Browser Add-on. You can also manage Google's use of your data via Google Ads Settings. |
| Google Ads | Tracks conversions from Google advertising campaigns to measure their effectiveness. Used to record when a user completes a sign-up after clicking a Google ad. | _gcl_aw: 90 days _gcl_dc: 90 days |
Google Ads You can opt out of personalised advertising and manage Google's use of cookies or device identifiers by visiting Google Ads Settings. |
| Meta Pixel (Facebook) | Tracks user actions (such as completing a sign-up) to measure the effectiveness of Meta/Facebook advertising | _fbp: 90 days _fbc: 90 days |
Meta Pixel You can manage your ad preferences and opt out of interest-based advertising via Meta Ad Preferences. For more information on how Meta uses cookies, visit Meta's Cookies Policy. |
| Contentsquare | Records anonymised user sessions, generates heatmaps and analyses user journeys to help us improve the website experience. No personally identifiable information is collected. | _cs_id: 13 months _cs_s: 30 minutes |
Contentsquare You can opt out of Contentsquare's data collection at any time by visiting the Contentsquare Privacy Center and clicking "Opt out". For more information, see Contentsquare's Privacy Policy. |
11. How can i contact the foundation if i have questions about privacy?
- If you have any questions about this privacy policy, wish to exercise one of the above rights or wish to submit a complaint to us about the processing of your personal data, please contact us at info@consumerjustice.nl. We will of course be happy to assist you further.
- You have the right to lodge a complaint with the supervisory authority about the processing of your personal data. In the Netherlands, you can contact the Dutch Data Protection Authority via https://autoriteitpersoonsgegevens.nl/een-tip-of-klacht-indienen-bij-de-ap.